Benefits of ISO 9001

Enhance brand and company reputation

• Having ISO 9001 certification fully put the business ahead of the rest. This demonstrated a full commitment of the business to high standards and conveyed the message that the business is constantly looking to improve & innovate.

Increase profitability

• Investing and getting certified has proven that it bring financial benefits to the business. The seamless and more efficient operation directly or indirectly has raised the productivity of business functions, increase sales activities and in return create higher profitability

Improved Customer Satisfaction Level

• A more efficient and streamline processes and company systems translate better handling and processing. This efficiently shortens the turnaround and troubleshoot effectively. Customer satisfaction would greatly be enhanced

Improve Morale of Staffs

• The certification of ISO 9001 enhanced staffs understanding of how the business functions and gained better knowledge of processes and operation procedures. Substantial involvement also helps improve communications among staffs from various departments. With better relationship through constant engagements, staff conflicts and miscommunication would greatly reduce.

Standardization of Business Procedures and Streamlining of processes

• Certification helps to redefine the procedures and processes. It eliminate and streamline processes that make the business inefficiency and unproductive and hence simplifying complicated processes and brings efficiency back to business

ISO 9001:2008 / ISO 9001:2015 -

Quality Management System

Quality management system for any organization has always been the aim to create the competitive advantage, enhance customer satisfaction and streamlining business processes and manage the business risk. iSG understands this and is committed to provide our clients with utmost support and advise to achieve the standard.